Job Title: |
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Customer Care Head |
Category: |
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Client Services |
Total Positions: |
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1 |
Job Location: |
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Islamabad, Rawalpindi |
Gender: |
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No Preference |
Minimum Education: |
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Bachelors |
Career Level: |
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Experienced Professional |
Minimum Experience: |
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7 Years |
Salary Range: |
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PKR 70,000 to 80,000 per Month |
Apply By: |
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Nov 23, 2021 |
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Job Description: |
Supervise all customer care department activities.
- Supervise and provides confidential administrative assistance to Customer care department
- Greets Clients/Visitors to maintain a professional image.
- Ensure Communication/coordination with all the representatives involved in Customer care department to allow the most effective flow of process.
- Ensure that customer care team is guiding and dealing with Client’s installments, transfers and refunds according to the standards.
Serves as a liaison with external institutions, other office executive with chairman.
- Supervise for customer care support till client’s presence in Al Bari premises.
- Escort client to the relevant floor/department/person through customer care team and as required.
- Supervise the team for clients with documents and receipts.
- Ensure that team is properly facilitating client at the time of booking or while depositing installments.
- Ensure that clients query is properly addressed and its forwarded to designated authority.
- Serves as a liaison of client with documentation, accounts and legal department.
- Supervise in coordination, direction, and fulfillment of special tasks given to Customer care department by the Chairman.
- Perform additional job-related duties as assigned.
Requirements:
- Graduate/ Bachelor’s degree or higher
- Fast learner and active
- Self-motivated with a results-driven approach
- Aptitude in delivering attractive presentation
- Client Management Negotiation Skills
- Confident
- Interpersonal Skills
- Seven (7) to Ten (10) years of experience in industry
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Company Information |
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Company Name: Al-Bari Group Of Companies Company Description: .
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