A Dispatcher will typically work in the transportation industry helping to coordinate and optimize delivery schedules. They will work to resolve any logistical problems that arise such as traffic or other delays. A Dispatcher may also be responsible for updating customer web portals with up-to-date information. Lastly, they must always ensure proper safety procedures are being carried out.

1.       Responsible for answering incoming calls and communicating with mobile units to ensure they receive any important messages. Dispatcher will monitor situations by phone or radio, use mapping software to locate the best routes, and keep track of the locations of mobile units.

Excellent English communication skills (Top Skills)

2.       Communicating with brokers, carriers, and customers. Using Global Positioning Systems to monitor the location of the drivers.

3.       Directing and organizing logistics activities that may include obtaining shipping rates or negotiating with service providers

4.       Ensuring carrier compliance with company policies and procedures

5.       Ensuring prompt receipt and delivery of equipment to and from customers

6.       Coordinating deliveries with other work units or departments

7.       Dealing with conflict and being able to solve it quickly

Knowledge of GPS systems and geography

Knowledge of basic computer programs and aptitude to learn new software systems