About Bilytica

We work with our clients in improving business performance, increasing profitability to reducing costs and making better use of people and resources.Since 2007, Bilytica and its brilliant team are connecting people, data and advanced analytics together so our customers can do things they never thought possible. We transform data into insight, helping management make more informed decisions that create opportunities and efficiencies. We use a range of leading technologies to ensure we deliver the right solution for our clients. Working from multiple international locations, our staff is dedicated to provide best in class services in Business Intelligence, Data-warehousing, Data Governance , Big Data management, Enterprise Applications, Enterprise Performance Management, Mobile Applications & Gaming and Business Consulting Services..

Overall Responsibility For Partner Relationship Manager

• Responsible for serving as a primary interface to Bilytica Partners following contract award, ensuring Partner needs are addressed in a timely manner and ensuring overall Partner satisfaction.
• Maintains awareness of implementation timelines for assigned Partners and coordinates with Implementation Managers, Support Center Training, Consulting, Technology, Sales, and Partners to ensure that timelines are met and needs are addressed.
• Contacts each assigned Partner on a regular basis to gauge satisfaction and offer additional products, services, or training to improve satisfaction levels.
• Accurately tracks and monitors performance against established standards and key performance indicators, addressing escalated issues and working with the Management by taking recommendations and suggestions to improve operations.
• Regarded as a team player by colleagues and models Bilytica’s values and culture.

Success Defined For Partner Relationship Manager

• Work directly with Manager, Partner Relationship Management and others to continuously hone Partner relationship strategy, in order to efficiently deliver a world class Partner experience.
• Assist Implementation Managers, Support Staff, State Reporting Team members, and others with exceptional project management and coordination skills to ensure performance meets all Partner technical, cost, and schedule objectives. All schedule milestones are to target 100% compliance.
• Achieve or exceed assigned metrics.
• Baseline assigned Partners and establish routine contact plans for all, including working with Marketing for periodic surveys of Bilytica performance.
• Grow and develop additional communication channels.
• Identify opportunities to sell additional products, services and training to Partners.
• Provide timely data as requested, addressing actions in a timely manner.

Initial Key Drivers For Partner Relationship Manager

• Baseline assigned Partner base and determine outstanding issues and satisfaction levels.
• Adhere to policies, processes, and procedures to improve Partner satisfaction, as well as departmental efficiency and effectiveness.
• Follow new technology-enabled strategies and solutions to enhance the Partner experience.
• Keep informed of the latest industry developments.
• Maintain skills and awareness of Bilytica products, acquiring training as necessary.
• Seek continuous improvement and achievement of stated business results and Partner satisfaction.
• Coordinate communications across teams/departments/company.

Qualifications

• Bachelor’s degree required, masters degree preferred.
• 2+ years of project management experience and demonstrated success in implementing projects on time, on budget and with minimal technical issues.
• Outstanding interpersonal skills and prior success dealing directly with many Partners
• Experience working directly with support centers (call centers) and implementation teams is desired.
• Demonstrated strong written and oral communication skills – including strong teambuilding skills.
• Excellent computer technology experience, especially as it relates to Microsoft Office, Adobe Suite, and web-based software.
• Ability to troubleshoot issues, collect data, establish facts and draw valid conclusions.
• Ability to successfully handle many parallel Partners, each with independent issues and timelines
• Excellent analytical abilities and organizational skills.
• High initiative, strong work ethic, and interest in new technology and software applications is essential.
• Experience defining and tracking to metrics and developing processes to improve department performance.
• Experience providing weekly reporting to superiors and implementing feedback in a timely and quality fashion.
• Remains accountable for performance and believes and promotes the concepts of flawless execution and exceptional Partner satisfaction.

Bilytica is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.