| Job Title: |
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Call Center Representative |
| Category: |
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Client Services |
| Total Positions: |
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2 |
| Job Location: |
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Karachi |
| Gender: |
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No Preference |
| Minimum Education: |
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Intermediate/A-Level |
| Career Level: |
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Experienced Professional |
| Minimum Experience: |
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1 Year |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Nov 12, 2018 |
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| Job Description: |
At Xtecsoft, we look for employees who like a challenge and can communicate effectively in all situations. As a Call Center Representative, you will be responsible for providing exceptional customer service in a fast-paced work environment. On our team, you’ll have the support to software at work, and the resources to build a career you can be proud of.
What you’ll do on a typical day:
- Provide assistance by telephone to customers and business partners concerning product & services
- Diagnose, assess, and resolve problems or issues in a timely manner; communicate with customers when necessary to advise service delays and/or share information necessary to process orders
- Provide excellent customer service at all times; handle customer complaints and concerns in a professional manner, and obtain customer feedback
- Complete forms and determine necessary changes for service requested; process changes or cancellations to orders
- Assist in initiating orders and/or for correcting errors (shortages, wrong services entered, etc.)
- Assist in monitoring progress of software quality.
What you need to succeed at Xtecsoft:
At a minimum, you’ll need:
- Diploma or equivalent
- Proficient with Microsoft Office Suite (Word, Excel, and MS Office), web-based applications, and other business software
- Ability to work independently under tight deadlines in a rapidly-changing environment
- Excellent verbal and written communication skills; ability to follow verbal and written instructions
- Ability to handle stressful situations resulting from a high volume of phone calls, technical problems, frustrated customers, and changes in departmental priorities or procedures
- Ability to use logic and problem-solving skills to resolve issues, navigate between dual monitors, familiarity with time zones, etc.
- Ability to perform routine mathematical calculations
- Exceptional attention to detail, with good organizational and multitasking skills
It’d be great if you also have:
- 2 year of experience in a customer service-oriented role
- Experience in a call center environment
- Bilingual English/Urdu
Be part of something big. |
| Company Information |
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Company Name: Xtecsoft Private Limited
Company Description:
To every project, we deliver a combination of industry knowledge, some of the best technical talent in the world and unique company culture. Our client’s success in business is our true measure of our success and inspires us to find creative solutions to most difficult problems. Rooted deep in domain of knowledge and technology expertise, we offer best software consulting services in product design, ERP development services, cloud software development and mobile application development world wide.
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