The role is to achieve world-class levels client support, value-added usage, retention, and client loyalty.

• Building relationships with the existing international account portfolio, ensuring the customer’s needs are anticipated and fulfilled whilst renewing the subscription.
• Develop intimate knowledge of the client's business and industry to drive usage and value-added transactions (i.e. on-boarding, use of inquiry, events attendance, etc.).
• Understand and capture how the client measures value and ensure this is over delivered throughout the life of the contract.
• Stimulate document usage of all clients
• Get the client to read minimum required documents within period leading up to the client’s renewal
• Ensure document usage of all clients who have not used
• Using data to improve working methods, strategic plans and behaviors to reduce response time and improve conversion ratios, average sale values and customer satisfaction.
• Flexible working required due to international portfolio time zones.

Job Requirements:

• Must be fluent in Arabic and English for this role 
• Bachelor's degree AND/OR 1-3 years’ work experience in a service oriented role; preferably one involving heavy phone interaction with clients
• Proven ability to build strong client relationships based on value-add service
• Evidence of over-achieving goals (top 20% performer)
• Positive attitude towards KPIs and targets
• Excellent oral and written communication skills
• Well defined time management and organizational skills
• Demonstrated intellectual curiosity/inquisitive nature
• Technology knowledge preferred
• Demonstrated ability to work well under pressure