As a vital member of our team, you\'ll be at the forefront of optimizing our call center\'s performance through cutting-edge Salesforce CRM and JustCall CTI dialer systems. From analyzing key performance indicators (KPIs) to developing bespoke business applications, you\'ll play a pivotal role in driving efficiency and enhancing customer experiences.

Responsibilities:

• Serve as the resident expert on Salesforce and call center operations, providing strategic insights and technical expertise.
• Elevate call center performance by analyzing KPIs, identifying actionable insights, and implementing data-driven solutions.
• Develop customized business applications to streamline sales systems and ensure seamless project delivery.
• Oversee Salesforce and Five9 dialer administration, maintaining data integrity and resolving issues promptly.
• Empower stakeholders through comprehensive system training and documentation, fostering a culture of continuous improvement.
• Track developments and present KPI reports to key stakeholders, driving informed decision-making.

Technical Requirements:

• Minimum 7 years of hands-on Salesforce experience, with a knack for troubleshooting complex issues.
• Proven track record (minimum 3 years) designing business applications for Salesforce, particularly in call center environments.
• Familiarity (minimum 3 years) with predictive dialer software, Five9 experience being a definite plus.
• Proficiency in computer programming languages and a keen eye for optimization.
• Background in call center, lead management, or sales operations, with a focus on driving performance.
• Preferably holds certifications such as Salesforce Admin Certification or one or more Consulting Cloud Certification (Sales, Service, or Community).

Soft Skills & Personality:

• Exceptional verbal and written communication skills to articulate complex ideas with clarity.
• Adept at building rapport and fostering relationships through consultative interactions.
• Diplomatic approach coupled with strong facilitation skills to navigate diverse stakeholder dynamics.
• Analytical mindset with a knack for solving intricate problems.
• Detail-oriented and organized, yet with a keen understanding of the bigger picture.