We are seeking a Certified Salesforce Administrator to manage and optimize our Salesforce CRM platform. The ideal candidate will possess a deep understanding of Salesforce administration, customization, and user support. You will play a key role in ensuring that Salesforce aligns with our business processes, enhances productivity, and enables scalable growth.

Key Responsibilities:

• Salesforce Administration: Manage user setup, roles, profiles, permissions, and data access in Salesforce. Monitor platform performance and ensure system integrity.

• Customization and Configuration: Customize objects, fields, record types, page layouts, workflows, validation rules, and automations using tools like Flow, Process Builder, and Lightning App Builder.

• Data Management: Maintain data quality through regular data audits, deduplication, imports, and exports using tools like Data Loader and Data Import Wizard.

• User Support and Training: Provide technical support, training, and guidance to Salesforce users. Create user documentation and promote adoption of Salesforce best practices.

• Reporting and Dashboards: Create and maintain custom reports and dashboards to provide business insights and support decision-making.

• System Upgrades and Maintenance: Stay up to date with Salesforce releases, evaluate new features, and ensure compatibility with existing customizations.

• Collaboration: Work closely with cross-functional teams (Sales, Marketing, Support, IT) to understand business needs and deliver Salesforce solutions that enhance business performance.

Qualifications:

Required:

• Salesforce Administrator Certification (ADM 201)

• 2+ years of hands-on experience with Salesforce administration

• Strong understanding of Salesforce architecture, security model, and automation tools

• Experience with Salesforce Lightning Experience

Preferred:

• Experience with additional Salesforce certifications (e.g., Advanced Admin, Platform App Builder)

• Familiarity with third-party integrations and Salesforce AppExchange apps

• Basic knowledge of Apex, SOQL, or other development tools is a plus

Key Skills:

• Excellent problem-solving and analytical skills

• Strong communication and interpersonal skills

• Attention to detail and commitment to data integrity

• Ability to manage multiple priorities and projects simultaneously.