We’re seeking a proactive CSR to handle outbound call campaigns for our BPO partner. You’ll be the voice of our clients—engaging prospects, validating information, and driving high-quality lead generation.

Key Responsibilities

• Place outbound calls to prospects and existing customers following provided scripts.
• Verify and update customer data, ensuring accuracy in CRM.
• Identify needs, overcome objections, and schedule appointments or close sales as required.
• Meet or exceed daily call and conversion targets.
• Collaborate with internal teams (sales, quality, operations) to resolve issues and improve process.
• Document call outcomes, feedback, and follow-up actions promptly.
• Adhere to all BPO and client-specific compliance and quality standards.

Qualifications & Experience

• Minimum 2 years of outbound-call CSR experience—ideally in a BPO/Touchstone environment.
• Excellent spoken and written English; clear, confident phone presence.
• Strong telephone etiquette, active listening, and persuasive communication skills.
• Comfortable working late evening shift and maintaining consistent productivity targets.
• Proficient with CRM systems, MS Office (Excel, Word), and call-center software.
• Highly organized, detail-oriented, and able to multitask in a fast-paced setting.

What We Offer

• Competitive base salary plus an uncapped commission structure.
• Full-time, permanent role with weekday evenings off.
• Hands-on training, ongoing performance coaching, and clear career progression.
• Collaborative team environment in a modern Block B3, Phase 1, PIA Road, Johar Town, Lahore.