Key Responsibilities

• Manage reconciliations of all financial transactions.
• Develop, document, and continuously improve reconciliation processes to align with the needs of the Supporter Relations and Finance department.
• Ensure that all financial transactions are being recorded against appropriate dimensions, themes and locations.
• Liaise with the HQ Finance team to identify, investigate, and resolve discrepancies in transactions.
• Maintaining a donation register/tracker and reconciling it with the total donations generated and transferred in MA bank account. Manage all data import processes within the Support Relations team.
• Resolve operational issues promptly to maintain high service levels and transaction accuracy.
• Maintain an end-to-end understanding of team workflows and their broader impact, ensuring consistent application of best practices.
• Regularly review, evaluate, and enhance departmental processes and procedures for efficiency and accuracy.
• Promote a culture of knowledge-sharing and continuous improvement within the team.
• Lead initiatives to automate and streamline operational processes where possible.
• Build and sustain strong relationships with internal and external stakeholders.
• Represent the Supporter Relations team professionally, anticipating and responding effectively to organizational needs.

Other

1. To ensure all records are maintained and stored appropriately in line with MA document management and IT policies.
2. To comply with all policies, procedures, legal and regulatory requirements.
3. Any other duties commensurate with the accountabilities of the post