We are looking for a Cloud Support Engineer, The ideal candidate will be responsible for providing technical support for cloud infrastructure and services, with a focus on  Amazon Web Services (AWS) ,  Microsoft Windows, and Linux environments. Cloud Support Engineer will work closely with internal teams and external clients to troubleshoot, resolve, and optimize cloud-based operations while ensuring maximum system uptime, security, and performance.

Your Responsibilities: 

AWS Cloud Support:

• Provide hands-on support and management of AWS services such as EC2, S3, RDS, EKS, Lambda, VPC, and IAM etc.
• Troubleshoot and resolve AWS issues related to networking, security groups, auto-scaling, and instance performance.
• Implement and monitor cloud architecture to ensure high availability, performance, and disaster recovery.
• Certification: AWS Associate level certification required. AWS SysOps certification preferred.

Database Administration:

•  Perform basic administration of databases such as Microsoft SQL server, MySQL hosted in AWS RDS or EC2 instances
•  Monitor Database health and performance, troubleshooting connectivity and performance issues
• Conduct regular backup and maintenance tasks for databases

Automation and Scripting:

• Write and maintain scripts (PowerShell, Bash, Python) for automation of recurring tasks, cloud resource management, and server maintenance.
• Implement Infrastructure as Code (IaC) solutions using tools such as CloudFormation  or  Terraform.
• Knowledge of CI/CD pipelines, containerization (Docker, Kubernetes), and configuration management tools (Ansible, Chef, Puppet).
•  At least 2-3 years of DevOps experience, including hands-on experience with CI/CD pipeline and DevOps tools

Monitoring and Optimization:

• Utilize monitoring tools (e.g., AWS CloudWatch, Grafana, Prometheus or similar) to monitor system health and performance.
• Optimize cloud costs and performance by managing resource allocation, scaling, and storage configurations.

Windows and Linux Server Management:

• Configure, deploy, and maintain both Windows and Linux  servers within cloud environments.
• Troubleshoot and resolve OS-level issues, including performance bottlenecks, service failures, and system outages.
• Apply patches, updates, and security enhancements to Windows and Linux systems regularly.
• Ensure regular backup are conducted and perform restores as needed

Security and Compliance:

• Implement and manage cloud security best practices, including encryption, access control, and identity management (IAM).
•  Ensure compliance with internal and external regulations (such as SOC, ISO, GDPR) within the cloud environment.

Technical Support:

• Provide Level 2/3 support for escalated incidents and service requests involving AWS services, Windows, and Linux servers.
• Collaborate with development, DevOps, and network teams to ensure smooth cloud operations and efficient incident resolution.

Documentation:

• Create and maintain detailed technical documentation for cloud infrastructure, processes, and troubleshooting guides.
• Provide training and knowledge transfer to other IT staff and clients as needed.