The Call Taker will serve as the first point of contact for customers seeking taxi services. They will receive calls, gather trip details, communicate effectively with taxi drivers, and ensure smooth coordination for timely pickups and drop-offs.

Key Responsibilities:

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  Answer incoming customer calls promptly and professionally.

  
  


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  Collect detailed information including pick-up location, destination, time, and any special requirements.

  
  


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  Enter and update trip data accurately into the dispatch system.

  
  


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  Communicate ride requests clearly to available taxi drivers via phone or dispatch software.

  
  


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  Monitor taxi status to ensure timely arrivals and resolve delays or issues by coordinating with drivers and customers.

  
  


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  Provide excellent customer service, addressing inquiries, concerns, or changes in booking proactively.

  
  


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  Maintain call logs and records for reporting and operational review.

  
  


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  Adhere to company policies and ensure confidentiality of customer information.

  
  

Skills and Qualifications:

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  Good verbal communication and active listening skills.

  
  


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  Ability to multitask and work under pressure in a fast-paced environment.

  
  


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  Basic computer skills and familiarity with dispatch software or CRM systems.

  
  


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  Problem-solving attitude to handle scheduling conflicts or complaints efficiently.

  
  


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  Patience, professionalism, and courtesy in all customer interactions.

  
  


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  Prior experience in call center or taxi dispatching is desirable but not mandatory.