The Front Line Associate plays a vital role in delivering excellent customer service by assisting customers, answering inquiries, resolving complaints, and ensuring a welcoming and efficient environment. This position requires strong communication skills, a customer-focused mindset, and the ability to handle transactions or service requests accurately and professionally.

Key Responsibilities:

• Greet customers promptly and courteously upon arrival or interaction.

• Assist customers with inquiries, purchases, returns, or service requests.

• Operate point-of-sale (POS) systems or service tools accurately.

• Handle cash, credit, and electronic transactions securely and efficiently.

• Maintain cleanliness and organization of the front service area.

• Address customer concerns or complaints professionally and escalate when necessary.

• Stay updated on company products, services, policies, and promotions.

• Collaborate with team members to ensure smooth daily operations.

• Follow company safety, security, and operational procedures.

Qualifications:

• High school diploma or equivalent preferred.

• Previous experience in retail, hospitality, or customer service is a plus.

• Strong interpersonal and communication skills.

• Basic computer and POS system proficiency.

• Ability to work in a fast-paced environment.

• Professional appearance and demeanor.

• Flexibility to work various shifts, including evenings, weekends, and holidays.

Work Environment:

• May involve standing for extended periods.

• May require lifting or moving items (typically up to 25 lbs).

• Customer-facing environment (e.g., retail store, bank, front desk, or service center).