The Receptionist is the first point of contact for visitors, clients, and callers. This role is responsible for greeting guests, answering phones, managing appointments, and performing a variety of administrative tasks to support the smooth functioning of the front office.

Key Responsibilities:

• Greet and welcome guests in a professional and friendly manner.

• Answer, screen, and forward incoming phone calls.

• Maintain a tidy and presentable reception area.

• Provide basic and accurate information in-person and via phone/email.

• Manage the front desk calendar, appointments, and meeting room bookings.

• Receive, sort, and distribute daily mail, deliveries, or couriers.

• Handle visitor sign-ins and security procedures.

• Perform administrative tasks such as filing, data entry, photocopying, and scanning.

• Assist other departments as needed with clerical support.

• Maintain confidentiality of sensitive information.

Qualifications:

• High school diploma or equivalent (Bachelor’s degree preferred for some roles).

• Proven work experience as a receptionist, front desk representative, or similar role.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

• Strong verbal and written communication skills.

• Professional attitude and appearance.

• Excellent organizational and multitasking abilities.

• Customer service mindset.

• Familiarity with office equipment (e.g., printers, fax machines).

Work Environment:

• Typically office-based; may involve standing or sitting for extended periods.

• Interaction with clients, customers, vendors, or internal staff.

• Business hours with occasional overtime or shift work depending on industry (e.g., hotels, hospitals).